Performance Matters Blog
- December 1, 2018
The One Thing That Helps Leaders Drive Results
Organizations need to reframe accountability and start looking at it as a positive quality. Being accountable is not placing blame or scolding. Rather, accountability is…
- October 1, 2018
Shifting Your Mindset – The Four Leadership Attitudes to Adopt Right Away
Mindset is one of the greatest predictors of success and one of the toughest turns to make as you become a leader.
- August 1, 2018
Teamwork: Achieving the Apex in Quality Service
Teamwork is an important tool in every industry. In customer service organizations in particular, teamwork can be a critical factor in producing the best outcomes…
- June 29, 2017
Inspired Leadership: A 360-Degree Look at What Makes Leaders Great
Leadership is not merely determined by how an individual handles a moment of crisis. Leadership is defined by countless moments and interactions that happen on…
- January 1, 2017
Mind the Gap
Regardless of how carefully crafted a strategy may be, everything can be lost in translation.
- August 1, 2016
Misunderstood Millennial Behaviors (And What They Mean for Your Organization!)
The data doesn’t lie: Millennials are the majority of the global working population, and they will soon be most of the managers in your organization.
- July 1, 2016
Letters to a Young Middle Manager
The collection, Letters to a Young Poet, provides an intimate view into a beloved poet-master’s mind, not on HOW to write poetry, but rather how…
- February 1, 2015
What Game of Thrones Can Teach Us About Leading in Turbulent Times
Our view on leadership at BlessingWhite has been strongly influenced by the work of Goffee & Jones of London Business School, with whom we partner…
- August 1, 2014
The Importance of Narrative
These days, our storytelling methodologies have become more sophisticated and the community that we can share them with is now a global one.