Performance Matters Blog

Organizations need to reframe accountability and start looking at it as a positive quality. Being accountable is not placing blame or scolding. Rather, accountability is…

Mindset is one of the greatest predictors of success and one of the toughest turns to make as you become a leader.

Teamwork is an important tool in every industry. In customer service organizations in particular, teamwork can be a critical factor in producing the best outcomes…

Leadership is not merely determined by how an individual handles a moment of crisis. Leadership is defined by countless moments and interactions that happen on…

Regardless of how carefully crafted a strategy may be, everything can be lost in translation.

The data doesn’t lie: Millennials are the majority of the global working population, and they will soon be most of the managers in your organization.

The collection, Letters to a Young Poet, provides an intimate view into a beloved poet-master’s mind, not on HOW to write poetry, but rather how…

Our view on leadership at BlessingWhite has been strongly influenced by the work of Goffee & Jones of London Business School, with whom we partner…

These days, our storytelling methodologies have become more sophisticated and the community that we can share them with is now a global one.